Terms of service
This Website is operated by Re:Nourish Limited, a company registered in England and Wales at Companies House (“Re:Nourish”, “us”, “we” or “our”). Our registered office is Renourish Hq, The Long Barn, Down Farm, Cobham Park Road, Downside, Cobham, England, KT11 3NE and our company registration is 11473558
By ordering from us, you agree to be bound by the terms and conditions set out in this document. In addition, your use of our website generally is also governed by our Privacy Policy
For any queries relating to your online purchase you can contact us at hello@renourish.co.uk
- Definitions
"Contract"
means the contract formed when we accept your Order by sending you our Order Acceptance;
"Goods"
means any goods available to purchase from us on this Website;
"Order"
means your order for Goods placed via this Website
“Order Acceptance”
happens when Re:Nourish sends an email saying your Order has been accepted;
“Working Day”
means Monday to Friday excluding UK Bank Holidays.
- Placing orders
To purchase from us you must be over 18. We’re sorry but at the moment, we can’t deliver to NI or the Scottish Highlands.
If you are buying Goods from us, we will ask you to confirm that your Order is correct before you proceed to the checkout.
For every Order, please provide complete and accurate information during the ordering procedure. The information requested shall include: title, surname, first name, phone number, e-mail address, delivery and billing address. You are responsible for ensuring your account has your up to date billing and delivery addresses for Goods.
Orders placed by 12 noon Monday to Thursday will generally be delivered the next working day. Orders placed Friday to Sunday will be delivered the followingTuesday.
If the Goods stated in your Order are no longer available, we may offer you substituted Goods or Services of a similar nature and quality. Again, in this case, we will contact you and ask if you wish to proceed.
- Giveaways
Giveaways: We may, from time to time, run promotional giveaways of our products and/or those of third parties, when certain Goods are purchased from our website (or even, sometimes, without a purchase) (“Giveaways”). We will always make it clear to you how you can participate in a Giveaway, for how long the Giveaway will be open and what conditions apply (e.g. any purchase requirement, availability of Giveaway products etc). This will be done through the specific terms and conditions for the relevant Giveaway which will be posted on the following page for you to review when the Giveaway is ‘live’: on our competitions T&Cs
- Price and Payment
The final price payable for your Order includes the delivery charges specified in your Order.
It is possible that from time to time we may make an error on the Website such as displaying the wrong price for Goods. We will normally check our prices before sending you an Order Acceptance. Where the correct price is lower than the price stated on the Website you will be charged the lower amount. If a price is higher than the price stated on the Website, we may either (a) contact you to see whether or not you wish to go ahead with the Order; or (b) cancel your Order and notify you of the cancellation, in which case we will refund the price already paid by you (if any).
If we are unable to accept your Order for any reason then we will refund any money we have already debited in respect of that Order. We will not dispatch Goods until we receive payment in full. Payment for all Goods must be made in pounds sterling by credit or debit card.
- Delivery
Our Fulfilment Company will arrange for delivery of the Goods. We aim to deliver Goods to you within the time indicated by us in the Order Acceptance in accordance with the different delivery charges for standard or next day delivery, however we cannot guarantee delivery on a specific date.
If we have not delivered the Goods within 30 days of you submitting your Order or any other date that we have agreed with you in writing then you may cancel the Contract and we will refund you any money that you have already paid.
- Amending your Order, refunds and cancellations
If you discover you have made a mistake with your Order after we have sent the Order Acceptance or you change your mind and wish to cancel your Order, please contact us immediately at hello@renourish.co.uk. Please note that we are unable to change your Order after it has been selected for dispatch, although you still have the right to refund as described below.
If you are a consumer (i.e. you are not purchasing Goods for your business or you are not a business) you have the right, in addition to your other statutory rights, to cancel the Contract and receive a refund from us. To do this, you must inform us by email at hello@renourish.co.uk that you wish to cancel your Contract for Goods, quoting the order reference number, and you must do so within 14 Working Days from the date you received the Goods. If you choose to cancel then you must return the Goods to us at your cost and risk. Goods must be returned to us in perfect condition to the address specified on the delivery note. In this case, you will receive a full refund of the price paid for the Goods plus your original delivery charge.
Goods are found to be damaged, faulty or defective, we will either send you a replacement or refund the price paid by you (plus your original delivery charge).
- Our liability
We promise that all Goods supplied are of satisfactory quality and reasonably fit for all the purposes for which Goods of their kind are commonly supplied.
To the maximum extent permissible, we make no other promises about the Goods and any implied warranties are excluded other than those promises set out in these Terms of Purchase. We cannot be held liable for indirect losses that you may incur such as lost data, loss of profit or business interruption.
If something goes wrong, our liability to you in relation to supplying Goods is limited to the value of the Goods plus any refund of delivery costs.
However, this clause does not exclude or limit in any way our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation or for any matter for which it would be illegal for us to exclude or to attempt to exclude or liability.
- Events outside of our reasonable control
If something happens which is outside of our reasonable control (like flooding, severe weather, postal strikes) we can’t be held responsible for any delays or failure to comply with our obligations under these Terms and Conditions. This condition does not affect your statutory rights.
- Amendments
We have the right to revise and amend these Terms and Conditions from time to time. You should check the Terms and Conditions every time you make an Order to see if anything has changed since your last Order.
- English law
These Terms and Conditions shall be governed by English Law and in the unlikely event there is a dispute between us, it will be governed by the English courts.
